To coordinate exchanges or returns please visit domestic return portal
For international returns please visit our international return portal
SIMKHAI.com accepts returns and exchanges on unworn items within 14 days of original date of receipt. All items must be returned in original condition with all tags and labels intact. We do not accept returns on merchandise that have been worn, washed, used, damaged or altered. Return shipping is available at a flat rate of $9.00USD for each label within the domestic United States. Returns are refunded to the original form of payment at checkout.
Store credit and exchanges are offered for full value of original order.
Exchanges include complimentary shipment of reorder. Returns will be processed and refunded within 10-14 business days of receipt.
Please note that returns received outside the accepted return conditions are subject to refusal.
Home & Lifestyle products, E-Gift Cards, Face Masks, and any items purchased at a discount or 50% or greater are considered Final Sale and ineligible for return or exchange without exception.
One-time price adjustments will be honored within 14 days of purchase if applicable.
Orders are processed and delivered Monday through Friday, excluding holidays, and ship from our distribution center in Los Angeles, CA. Please allow 24-72 hours for processing.
All SIMKHAI.com orders within the continental United States receive complimentary standard shipping via UPS Ground. Economy UPS Ground shipping has an average delivery window of 2-6 business days for destinations within the continental United States.
Expedited shipping via UPS is available at checkout for an additional charge of $20 for Standard 2nd Day service, and $30 for Express Overnight service. Order subtotals greater than $1,500 USD are eligible for a complimentary Standard 2nd Day shipping upgrade at checkout, and order subtotals greater than $2,500 USD are eligible for a complimentary Express Overnight shipping at checkout.
To request a signature requirement to your package please contact firstname.lastname@example.org
SIMKHAI.com offerings shipping services to international countries with DHL Express. You can select your country by going to the drop down box. Duties and taxes are calculated at checkout.
Please click here for support with international package tracking.
Free international shipping applies to the below regions and minimum order values:
Canada 470 CAD
Mexico 9,000 MXN
United Kingdom 365 GBP
Saudi Arabia 2,400 SAR
Australia 550 AUD
United Arab Emirates 2000 AED
European Union 400 EUR
Israel 1,200 ILS
India 42,000 INR
Hong Kong 2,750 HKD
Rest of the World 600 USD
Duties and Taxes are included in the purchase price for the below regions:
United Arab Emirates
For the rest of the world Duties and Taxes are calculated at checkout.
SIMKHAI.com accepts returns and exchanges on unworn items within 14 days of original date of shipment. All items must be returned in original condition with all tags and labels intact. Returns are refunded to the original form of payment at checkout.
Return shipping is available for the below regions and flat rates:
Canada 34 CAD
Mexico 470 MXN
United Kingdom 20 GBP
Saudi Arabia 95 SAR
Australia 35 AUD
United Arab Emirates 90 AED
European Union 22 EUR
Israel 85 ILS
India 2,050 INR
Hong Kong 195 HKD
Rest of the World 25 USD
For support with further questions or inquires please contact our Customer Care department.